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| Terms & conditions |
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Delivery policy
| | Where we have stock:
Orders will be despatched within 24 hours of our receipt of your order.
Where we do not have stock:
ID Bureau Service products, delivery will be within one week of our receipt of your signed-off artwork.
Other bespoke designed products (Crested Name Badges, Lapel Badges, Embroidered Badges, Printed Lanyards etc) will be delivered within three/four weeks of our receipt of signed-off artwork.
Orders are despatched using either Royal Mail or UK Mail, as appropriate.
All deliveries are subject to the due performance of our delivery agents(Royal Mail, UK Mail), which is beyond our control.
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| Returns policy- Capital Badges operate a ‘No Quibble’ warranty policy that is valid for 12 months after delivery of your order. If our products are faulty during normal usage we will gladly replace them free of charge.
- We operate as a company that is seeking ways to say ‘yes’ to our customers. If you have any issues with us or our products, please contact us to discuss the matter and we will do what we can to resolve the matter to your satisfaction.
| | Privacy policy
We take the care and protection of details about people and their organisation very seriously.
We never divulge any information about our customers and suppliers to third parties. | | Payment terms
After delivery and upon receipt of our invoice, we require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur a surcharge of 15% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. | | You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interestis payable both after and before any judgment of the court and continues to accrue. |  |
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