FAQ

Delivery Policy

Privacy Policy

Payment Terms

"No Quibble" Warranty and Returns Policy 

Do you have a Minimum Order Quantity (MOQ) for Title Badges?

What does post & packing (P&P) cost?

Isn't your P&P expensive for just a few badges?

What is the price of Title Badges?

My son/daughter has lost their Title Badge. Can you help?

 

 

 

Delivery Policy 

Where we have stock-

Orders will be despatched within 24 hours of our receipt of your order.

Please note that even for items shown as 'In Stock' on our web site
there still may not be sufficient quantity to meet your order.

Where we do not have stock-

Title Badges: delivery is within three weeks of our receipt of your order. 

ID Bureau Service products: delivery will be within one week of our receipt of your signed-off artwork.

Other bespoke designed products (Crested Name Badges, Lapel Badges, Embroidered Badges, Printed Lanyards etc) will be delivered within three/four weeks of our receipt of signed-off artwork.

Orders are despatched using either Royal Mail or Couriers, as appropriate.

All deliveries are subject to the due performance of our delivery agents(Royal Mail, Couriers), which is beyond our control.

 

Back to top

 

 

Privacy policy

We take the care and protection of details about people and their organisation very seriously.
We never divulge any information about our customers and suppliers to third parties.

Back to top

 

 

Payment terms

After delivery and upon receipt of our invoice, we require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur a surcharge of 15% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court.
You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interestis payable both after and before any judgment of the court and continues to accrue.

For Non-UK sales:

  1. All transaction are in GBP
  2. Cleared payment must be received prior to despatch
  3. P&P is charged depending upon the country being despatched to
  4. We only use our own postal and courier services for delivery of your order 

Back to top

 

 

"No Quibble" Warranty and Returns Policy

Capital Badges operate a ‘No Quibble’ warranty policy that is valid for 12 months after delivery of your order.
If our products become faulty during normal usage we will gladly replace them free of charge.  
This is, of course, subject to any requirement being within the capabilities of the manufacturing processes that we use.

Capital Badges are bespoke badge designers and manufacturers. Where we have designed and manufactured a product to meet a specific design brief from our customer, it follows that we are unable to accept returns of such products for reasons other than because of faulty manufacture as indicated above in our "No Quibble" section.

We operate as a company that is seeking ways to say ‘yes’ to our customers. If you have any issues with us or our products, please contact us to discuss the matter and we will do what we can to resolve the matter to your satisfaction.

Back to top

 

 

Do you have a Minimum Order Quantity (MOQ) for Title Badges? 

There is no minimum order quantity (MOQ) for an existing title of Title Badge. 
You can order just one Title Badge if that is what you need.
For an existing Title you can order any style or colour, or a mixture of the two, with no MOQ.

Where a title does not exist we ask that your initial order is for a minimum of 25 badges.
Thereafter you can order just one if you wish.

Back to top

 

 

What does post & packing (P&P) cost?

There are a number of P&P options available, depending upon the service required and whether delivery is within the UK.

For the UK...

We now offer free P&P on all orders over £50.00 (Royal Mail First Class, single UK address).

For orders under £50.00 there is a choice of…

£4.99 - Royal Mail 1st Class: you can expect delivery within 1-2 working days.
£2.99 - Royal Mail 2nd Class: you can expect delivery within 3-5 working days.
£7.99 - Royal Mail Special Delivery or Courier Service: you can expect next working day delivery.

Please note that Royal Mail no longer guarantee their services and Royal Mail do not consider an item delayed until 3 working days after the expected delivery date for the service.

Of course, delivery timescales only start when the items in your order are in stock and we despatch your order.

All prices exclude VAT

Outside the UK...

P&P is dependent upon what area of the world is being shipped to.

Examples are:
Republic of Ireland: £9.99
Europe: £11.99
North America (Canada, Mexico, USA): £12.99
Australasia (Australia, New Zealand): £13.99
 

Back to top

 

 

Isn't your P&P expensive for just a few badges? 

Our Post & Packing charge are a flat rate irrespective of the size of your order.

Please see above for our P&P charges, or click here.

We have previously considered different ways of charging for post & packing and have found that a flat rate is most straightforward and widely accepted.

From our knowledge of the marketplace, our post and packing is less than many other suppliers that are similar to ourselves.

Clearly, with this system, the post & packing charge is proportionately higher for orders of smaller quantities than for orders of larger quantities.

The post and packing charge is comprised not only of the postage amount that you may see on the package when it arrives, but also the time to pick and pack your order plus the materials used.  

The time taken to pick and pack small orders is not much less than the time taken to pack larger orders.

Back to top

 

 

What is the price of Title Badges?

Title Badges are £1.35 each regardless of the number of badges ordered, style or colour.

The only addition to this price is for P&P.   Please see above for our P&P charges, or click here.

All prices exclude VAT

Back to top

 

 

Lost Title Badge 

We are always sorry to hear that your son or daughter has lost their badge.
Our policy is that, where we supplied a school with badges, if a pupil misplaces it we will replace the badge free of charge.
 
Please send us your postal address and we will send a replacement badge with our compliments, including free Royal Mail Second Class postage.
Please contact us and provide:
  1. Your child's school name
  2. The title, style (Shield, Rounded End, Bar etc) and colour of badge required
  3. Your postal address

Please be aware that, if we don’t have stock it can take up to three weeks to supply the badge.

Please note that reasonableness applies to this policy and a free replacement is limited to one replacement badge per UK address.

Back to top